WE ARE ENHANCING YOUR SECURITY
OUR PRIMARY FOCUS IS TO PROTECT OUR MEMBERS AND PROVIDE YOU WITH THE BEST SERVICE POSSIBLE
As part of our planned security upgrades, we are moving forward with implementing some new features to DNAWeb (online and mobile banking). These upgrades are designed to give added protection to your accounts. These features, specifically for updating email addresses and phone numbers, include a verification process that will require users to use a special code to authenticate the user before allowing the email address or phone number change to occur.
When you log into your online or mobile banking account and go to update your email address or phone number, you will be presented with a screen letting you know you need to enter an "OTP code" and prompted for where to send the code. You will be provided with options of email, phone call, or text in order to verify this code. You must use the phone number that is tied with your DNAWeb account to verify the code.
This added feature will help protect our members from fraud and we will be looking at other enhancements as they become available in the future.
If you have any questions please call us at 800-569-4167 or email us at [email protected]