Current Openings

VP Commercial Product Sales - Tower Avenue Branch

Role:

To originate and manage assigned Credit Union's portfolio of commercial loans, with overall objective of maintaining and increasing its asset quality; to develop new and existing business relationships.

Essential Functions & Responsibilities:

  • Takes applications and conducts interviews for commercial loan business. Completes analysis on member financial condition and assesses the member's ability to re-pay the loan. Makes underwriting decisions within approval authority. Completes or directs completion of all loan documents and closes loans.
  • Participates in developing lending and deposit business and business member relationships for the Credit Union. Calls on clients to expand existing business; calls on prospects seeking opportunities to expand the Credit Union's client base.
  • Manages assigned loan portfolio to maintain a high-quality asset base, up-to-date member file information including current balance sheets, profit & loss statements, cash flow projections and assures accuracy and correctness of all loan documentation.
  • Assists in collection of past due loans.
  • Assists members and coworkers with any loan-related questions and concerns.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Contributes to meeting or exceeding department loan volume goals.
  • Ensure loan decisions are made and relayed to appropriate parties in a timely manner.
  • Maintain delinquency and charge off rates at or below existing levels.
  • Ensure loan decisions are in compliance with all applicable Federal, State, and Lending regulations, policies and procedures.
  • Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
  • Provide informed, professional, and accurate service and support to all members and associates.

Knowledge and Skills:

  • Experience: Five years to eight years of similar or related experience.
  • Education: Equivalent to a college degree (BS or BA in a relevant field).
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
  • Other Skills: Must have experience in analyzing business financial statements and assessing the viability of businesses; must have excellent communication and PR skills; ability to use related software required.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

Member Service Lead - Shoreline Branch

Role:

Oversee daily member service operations; is a first point of contact for Member Service Reps in providing friendly, accurate and timely assistance. Makes decisions regarding checks, member complaints and employee relations with coordination from the Area Branch Manager.

Essential Functions & Responsibilities:

  • Monitors branch teller activities for compliance with established policy and regulations. Works with the Area Branch Manager to take action to resolve any out of compliance issues, but has the ability to address major compliance issues on the spot when necessary.
  • Schedules, trains and monitors the work of other Member Service Reps, completes performance evaluations to be reviewed by Area Branch Manager, and coordinates teller activities within home branch and with other area branches.
  • Assists with daily reconciliation with tellers as necessary. Keep inventory of gift cards and balance daily cash advances.
  • Identifies cross sell opportunities. Assists members as needed and resolves problems within authority.
  • Balances branch activities and vault daily.
  • Performs other related duties as assigned.

Performance Measurements:

  • To maintain a high skill level among member service reps, schedule member service reps to meet member demand at a minimum cost.
  • To insure that on average, tellers balance at least 98% of the time.
  • To maintain a highly qualified staff, sufficient to meet the daily demands of the credit union's members.
  • To keep management informed regarding key operating issues affecting the department.
  • To maintain a professional work environment and businesslike appearance.
  • To ensure that full time MSRs cross sell credit union products through daily coaching and training exercises of offerings.
  • To assist branches in handling operational issues.

Knowledge and Skills:

  • Experience: Three years to five years of similar or related experience.
  • Education: A high school education or GED. 
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 
  • Other Skills: Able to operate a 10-key calculator, typewriter, and computer keyboard.

 

Member Service Representative (Part-Time) - Shoreline, Denfeld, and Tower Avenue Branches

Role:

To assist members and potential members with their Credit Union needs; explains products/services, performs maintenance on member accounts, responds to problems, and directs members to the appropriate people. Maintains current knowledge of all credit union products and services. Sign-on bonus available!

Essential Functions & Responsibilities:

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders to members; transfers amounts from member accounts as directed.
  • Actively cross sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • Assists members with any problems on existing accounts. Performs accurate file maintenance of member account information and processes other requests as needed.
  • Post transactions to member accounts and maintain member records.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Actively cross sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • To have no more than three unresolved monetary variances of $25.00 or more and/or a single monetary variance of $50.00 or more and/or three or more monetary variances per week regardless of amount, for several consecutive weeks.
  • To assist members waiting in the lobby within five minutes but acknowledge their presence as soon as possible.
  • To provide friendly, professional, personal service to all members.

Knowledge and Skills:

  • Experience: One month to twelve months of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions.
The noise level in the work environment is quiet to moderate.

 

AVP of Mortgage Services - Tower Avenue Branch

Role:

To administer and supervise the Mortgage Services Department.

Essential Functions & Responsibilities:

  • Manages and oversees Mortgage portfolio to meet quality standards, growth and product diversity expectations, policy compliance, and profitability needs; ensures individual loans meet expected policy and quality standards.
  • Ensures appropriate standards for accuracy and timeliness of reporting to required vendors, regulators, originators, management, and membership.
  • Oversees and evaluates products, services, procedures and vendors in place and suggests and implements changes.
  • Manages and supervises Department staff; conducts and presents performance appraisals that accurately rate staff performance with detail support; ensures continuity of staff and appropriate training and back up staff.
  • Works and communicates with other departments to maintain processes and systems, advance strategic and marketing initiatives, advance knowledge and application of available products and services, and general Credit Union operations.
  • Performs other duties as assigned by supervisor.

Performance Measurements:

  • To produce the department's budgeted loan volume (dollars and/or numbers).
  • To insure all approved loans comply with established policies and regulations and Credit Union and Freddie Mac standards are met at all times.
  • To complete performance reviews within the prescribed time frame as well as give to and receive feedback from employee no later than 10 working days following each quarter.
  • To demonstrate a knowledge of all mortgage products and rates, both within the credit union and from the industry overall.
  • To hire, direct and motivate a highly qualified staff sufficient to meet the daily operational needs of the department.
  • To ensure department maintains credit quality standards established by Management.
  • To develop recommendations for cost efficiencies and enhancements to products, pricing, processes by monitoring trends in mortgage operations.

Knowledge and Skills:

  • Experience: Five years to eight years of similar or related experience.
  • Education: Equivalent to a college degree (BS or BA in a relevant field).
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

  • Knowledge of the secondary market and experience with first and second mortgage residential real estate lending; must have proven track record of selling and servicing loans.
  • Must have working knowledge of regulations affecting mortgage lending.
  • Must have good communication and supervisory skills.
  • Must have working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

Financial Specialist - Bruce Branch 

Superior Choice Credit Union is in search of a career-motivated individual with a passion for customer service to work as a Financial Specialist at our Bruce branch.

Role:

The primary function of the Financial Specialist is to meet with members to help them establish their long and short term financial goals. They will provide members with great product knowledge and service so each member receives the best outcome to improve their financial well-being to include assisting, developing, and disbursement of member loan requests in a timely manner. A Financial Specialist must have great listening, communication, and customer service skills to present the best product to the member.

Essential Functions and Responsibilities:

  • Develop, assist, and review credit request to determine if applicant, collateral, and lien conditions meet credit union policies. Approves, rejects, or requests additional information on loan application to meet credit union policies
  • Promote and make qualified referrals on credit union products and services while building superior account relationships
  • Assist members in opening a variety of depository accounts in accordance to credit union policies
  • Complete all required documents and reports as required to meet credit union standards and compliance
  • Assist other Financial Specialists within the credit union in the review of loans
  • Performs other job-related duties as assigned

Knowledge and Skills:

  • Experience: One to three years of similar or related experience; experience working in a business setting
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Employee must be comfortable working at community events and meeting with the public as a positive, energetic representative of SCCU and its products and services.
  • Other skills: Demonstrate ability to communicate effectively in person, on phone or written format. Possess proven sales skills and be goal oriented. Possess good analytical and keyboarding skills. Demonstrate ability to operate a variety of personal computer programs.

 

Assistant Area Branch Manager - Gilman Branch

Role:

To direct the operations of multiple remote Credit Union facilities, under advisement from the Area Branch Manager, ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

  • Directs, develops, motivates, assists in hiring and disciplining branch personnel; administers performance evaluations and recommends appropriate personnel actions.
  • Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
  • Represents the branch as appropriate in its relationships with members, suppliers, other financial institutions, and the community at-large.
  • Maintains communications with main office; prepares and submits activity reports; attends scheduled management meetings.
  • Monitors all branch activities to insure compliance with established credit union policies and procedures.
  • Performs other related duties as assigned.

Performance Measurements:

  • To maintain a well-trained, cohesive and productive staff that is capable of meeting the organization's future growth plans.
  • To meet or exceed annual budgeted operating plan for the branch.
  • To maintain/improve the financial stability of the branch.
  • To meet or exceed the branch growth plan.
  • To keep management informed regarding key operating issues affecting the branch.
  • To input observation into Performease and give feedback of the same to direct reports no less than 10 business day following each quarter.
  • Participate in the general management of the organization as a member of the management team.
  • Must have in-depth understanding of and ability to interpret regulations affecting deposit/loan/accounting programs within the credit union.

Knowledge and Skills:

  • Experience: Three years to five years of similar or related experience.
  • Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Other Skills: Demonstrate ability to communicate effectively in person, on phone or written format. Be goal oriented/possess proven sales skills. Possess good analytical skills. Possess good keyboarding skills. Demonstrate ability to operate a variety of personal computer programs.

 

Member Consultant - Administrative Office

Role:

To assist members and potential members with their telephone requests; explains services, responds to problems and originates loan requests within established limits.

Essential Functions & Responsibilities:

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Originates loan requests within established limits.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on computer system.
  • Makes outbound member service calls to solicit business.
  • Performs other related duties as assigned.

Performance Measurements:

  • To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members. Answering telephone immediately and responding to voice mail messages as soon as possible.
  • To receive a minimum of 50 calls daily and effectively troubleshoots or directs the call.
  • To process member transactions with zero errors.
  • To maintain a professional appearance and atmosphere for the department.
  • To successfully recommend a 25 new products or services to members on a weekly basis.
  • To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations.

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience.
  • A high school education or GED.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

Consumer Loan Processor - Tower Avenue Branch

Role:

To assist members with their loan applications; process and make loan disbursements.

Essential Functions & Responsibilities:

  • Enter loans submitted through indirect lenders and fund them through.
  • Disburse, organize, complete and close member loan files for financial specialists.
  • Complete State National Insurance reports. Handle the tracking and enforcements of Collateral Protection Insurance with State National and other miscellaneous reports.
  • Process paid loans and lien perfections.
  • Process loans corrections and adjustments. Filing and maintenance of files.
  • Performs other job-related duties as assigned

Performance Measurements:

  • To produce loan documents, reports, and new accounts in a timely fashion, with zero errors.
  • To close, organize and complete member loan files in a timely manner.
  • To cross sell credit union products and services 
  • Be detailed oriented, emphasize accuracy, highly organized, with the ability to switch from one task to another repeatedly and still meet production requirements.
  • Possess a thorough knowledge of the departments activities in order to competently respond to member inquiries referencing loan or servicing related issues
  • To maintain a professional, courteous, and friendly atmosphere for members and co-workers. Must understand the importance of using the members name during the transaction and expressing gratitude for his/her business.

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience.
  • A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Must have good communication skills. 10-key calculator, typewriter, and keyboard skills.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch the employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

 


Application Instructions

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic work force that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please fill out an application here or at any of our locations. You can e-mail your application and resume to [email protected] or fax it to us at (715) 395-0118.


Compensation and Benefits

SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K and PTO.

 

Superior Choice Credit Union is an equal opportunity employer and makes employment decision on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.