Due to COVID-19, at this time, Superior Choice Credit Union is not holding any in-person interviews. However, we will continue to review resumes and conduct over the phone interviews until further notice. Thank you for your cooperation! 

Current Openings

Member Service Representative

Part-Time: Shoreline, Denfeld, and Tower Avenue Branches
Full-Time: Tower Avenue Branch

Role:

To assist members and potential members with their Credit Union needs; explains products/services, performs maintenance on member accounts, responds to problems, and directs members to the appropriate people. Maintains current knowledge of all credit union products and services. Sign-on bonus available!

Essential Functions & Responsibilities:

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders to members; transfers amounts from member accounts as directed.
  • Actively cross sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • Assists members with any problems on existing accounts. Performs accurate file maintenance of member account information and processes other requests as needed.
  • Post transactions to member accounts and maintain member records.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Actively cross sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • To have no more than three unresolved monetary variances of $25.00 or more and/or a single monetary variance of $50.00 or more and/or three or more monetary variances per week regardless of amount, for several consecutive weeks.
  • To assist members waiting in the lobby within five minutes but acknowledge their presence as soon as possible.
  • To provide friendly, professional, personal service to all members.

Knowledge and Skills:

  • Experience: One month to twelve months of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions.
The noise level in the work environment is quiet to moderate.

 

Consumer Loan Processor - Tower Avenue Branch

Role:

To assist members with their loan applications; process and make loan disbursements.

Essential Functions & Responsibilities:

  • Enter loans submitted through indirect lenders and fund them through.
  • Disburse, organize, complete and close member loan files for financial specialists.
  • Complete State National Insurance reports. Handle the tracking and enforcements of Collateral Protection Insurance with State National and other miscellaneous reports.
  • Process paid loans and lien perfections.
  • Process loans corrections and adjustments. Filing and maintenance of files.
  • Performs other job-related duties as assigned

Performance Measurements:

  • To produce loan documents, reports, and new accounts in a timely fashion, with zero errors.
  • To close, organize and complete member loan files in a timely manner.
  • To cross sell credit union products and services 
  • Be detailed oriented, emphasize accuracy, highly organized, with the ability to switch from one task to another repeatedly and still meet production requirements.
  • Possess a thorough knowledge of the departments activities in order to competently respond to member inquiries referencing loan or servicing related issues
  • To maintain a professional, courteous, and friendly atmosphere for members and co-workers. Must understand the importance of using the members name during the transaction and expressing gratitude for his/her business.

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience.
  • A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Must have good communication skills. 10-key calculator, typewriter, and keyboard skills.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch the employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

Financial Specialist - Tower Avenue Branch 

Superior Choice Credit Union is in search of a career-motivated individual with a passion for customer service to work as a Financial Specialist at our busy Tower Avenue branch in Superior.

Role:

The primary function of the Financial Specialist is to meet with members to help them establish their long and short term financial goals. They will provide members with great product knowledge and service so each member receives the best outcome to improve their financial well-being to include assisting, developing, and disbursement of member loan requests in a timely manner. A Financial Specialist must have great listening, communication, and customer service skills to present the best product to the member.

Essential Functions and Responsibilities:

  • Develop, assist, and review credit request to determine if applicant, collateral, and lien conditions meet credit union policies. Approves, rejects, or requests additional information on loan application to meet credit union policies
  • Promote and make qualified referrals on credit union products and services while building superior account relationships
  • Assist members in opening a variety of depository accounts in accordance to credit union policies
  • Complete all required documents and reports as required to meet credit union standards and compliance
  • Assist other Financial Specialists within the credit union in the review of loans
  • Performs other job-related duties as assigned

Knowledge and Skills:

  • Experience: One to three years of similar or related experience; experience working in a business setting
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Employee must be comfortable working at community events and meeting with the public as a positive, energetic representative of SCCU and its products and services.
  • Other skills: Demonstrate ability to communicate effectively in person, on phone or written format. Possess proven sales skills and be goal oriented. Possess good analytical and keyboarding skills. Demonstrate ability to operate a variety of personal computer programs.

 

Commercial Loan Officer

Role:

To originate and manage assigned Credit Union's portfolio of commercial loans, with overall objective of maintaining and increasing its asset quality; to develop new and existing business relationships.

Essential Functions & Responsibilities:

  • Takes applications and conducts interviews for commercial loan business. Completes analysis on member financial condition and assesses the member's ability to re-pay the loan. Makes underwriting decisions within approval authority. Completes or directs completion of all loan documents and closes loans.
  • Participates in developing lending and deposit business and business member relationships for the Credit Union. Calls on clients to expand existing business; calls on prospects seeking opportunities to expand the Credit Union's client base.
  • Manages assigned loan portfolio to maintain a high-quality asset base, up-to-date member file information including current balance sheets, profit & loss statements, cash flow projections and assures accuracy and correctness of all loan documentation.
  • Assists in collection of past due loans.
  • Assists members and coworkers with any loan-related questions and concerns.
  • Performs other job related duties as assigned.

Performance Measurements:

  • Contributes to meeting or exceeding department loan volume goals.
  • Ensure loan decisions are made and relayed to appropriate parties in a timely manner.
  • Maintain delinquency and charge off rates at or below existing levels.
  • Ensure loan decisions are in compliance with all applicable Federal, State, and Lending regulations, policies and procedures.
  • Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
  • Provide informed, professional, and accurate service and support to all members and associates.

Knowledge and Skills:

  • Experience: Three years to five years of similar or related experience.
  • Education: Equivalent to a college degree (BS or BA in a relevant field).
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
  • Other Skills: Must have experience in analyzing business financial statements and assessing the viability of businesses; must have excellent communication and PR skills; ability to use related software required.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions.
The noise level in the work environment is quiet to moderate.


Application Instructions

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic work force that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please fill out an application here or at any of our locations. You can e-mail your application and resume to [email protected] or fax it to us at (715) 395-0118.


Compensation and Benefits

SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K and PTO.

 

Superior Choice Credit Union is an equal opportunity employer and makes employment decision on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.