Job Opportunities

We're always looking to add talented and motivated people to our Superior Choice team! We are currently searching for the perfect candidates for the following positions:

  • Part-Time Member Service Representative (Tower Avenue Branch)
  • Financial Specialist (Hermantown Branch)
  • Member Consultant (Administrative Office)

Please see below for job descriptions.

Member Service Representative

We are looking for enthusiastic and talented individuals to provide exceptional customer service and find solutions for credit union members by offering appropriate products and services. Must have prior cash handling experience, accurate typing and 10-key skills. The ability to disburse cash or check savings withdrawals and receive/processes certificates of deposit. Core hours: Monday-Friday 7:30 a.m. - 7:00 p.m., Rotating Saturdays. Variable work schedules available. Complete an application on our website or at any branch location. SCCU is an equal opportunity employer. 

Knowledge and Skills:

  • A high school diploma or equivalent
  • Six months of customer experience and/or cash handling experience
  • Competent skills in computer use, math, written and oral communications, interpersonal and organizational
  • Excellent multi-tasking abilities
  • A strong attention to detail

 

Financial Specialist

The primary function of the Financial Specialist is to meet with members to help them establish their long and short term financial goals. They will provide members with great product knowledge and service so each member receives the best outcome to improve their financial well-being to include assisting, developing, and disbursement of member loan requests in a timely manner. A Financial Specialist must have great listening, communication, and customer service skills to present the best product to the member. Core working hours are Monday - Friday, 8:30 a.m. to 5:00 p.m.

Essential Functions and Responsibilities:

  • Develop, assist, and review credit request to determine if applicant, collateral, and lien conditions meet credit union policies. Approves, rejects, or requests additional information on loan application to meet credit union policies
  • Promote and make qualified referrals on credit union products and services while building superior account relationships
  • Assist members in opening a variety of depository accounts in accordance to credit union policies
  • Complete all required documents and reports as required to meet credit union standards and compliance
  • Assist other Financial Specialists within the credit union in the review of loans
  • Performs other job-related duties as assigned

Knowledge and Skills:

  • Experience: One to three years of similar or related experience; experience working in a business setting
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Employee must be comfortable working at community events and meeting with the public as a positive, energetic representative of SCCU and its products and services.
  • Other skills: Demonstrate ability to communicate effectively in person, on phone or written format. Possess proven sales skills and be goal oriented. Possess good analytical and keyboarding skills. Demonstrate ability to operate a variety of personal computer programs.

 

Member Consultant

Superior Choice Credit Union is in search of someone with a passion for customer service to work as a Member Consultant in our Call Center, located at our Administrative Offices in Superior. The Member Consultant assists members and potential members with their telephone requests, explains services, responds to problems, and originates loan requests within established limits.

Essential Functions and Responsibilities:

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Originates loan requests within established limits.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on computer system.
  • Makes outbound member service calls.
  • Performs other duties as assigned.

Knowledge and Skills:

  • Experience: Six months to two years of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal and sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with others (companies and/or individuals) becomes necessary.
  • Other Skills: Good listening and telephone skills; able to operate a 10-key calculator and computer keyboard; able to make decisions with minimum information.

 

Application Instructions

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic work force that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please fill out an application here or at any of our locations. You can e-mail your application and resume to [email protected] or fax it to us at (715) 395-0118.

Compensation and Benefits

SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K and PTO.

 

Superior Choice Credit Union is an equal opportunity employer and makes employment decision on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.