Current Openings

Member Service Manager – Tower Avenue Branch

Role:

To direct the delivery of services to members through Member Relations staff; achieve organizational sales goals; insure the organization is in compliance with all regulations, with primary responsibility for identifying and communicating deposit related compliance requirements; manages organization's cash requirements; actively addresses staffing needs with data in relation to member needs.

Essential Functions & Responsibilities:

  • Directs and monitors Member Service and Teller operations in main facility to meet organizational goals. Monitors product delivery quality and takes action to resolve problems.
  • Manages organization's cash requirements (on hand and at ATMs); oversees processing of daily receipts.
  • Insures the organization is in compliance with all regulations; responsible for compliance issues associated with deposit programs including Regulations D, E, CC, and DD.
  • Works with management in deposit program strategies and policies; works with management and staff related to new products with respect to deposit programs and products.
  • Participates in establishment of annual operational budget and monitors performance to budget throughout the year; establishes annual sales goals (in conjunction with marketing) for deposit products and initiates actions to achieve the goals.

Knowledge and Skills:

  • Experience: Three years to five years of similar or related experience.
  • Education: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
  • Other Skills: Must have in-depth understanding of and ability to interpret regulations affecting deposit programs within the Credit Union, including Regulations B, D, E, Z, CC, and DD. Strong supervisory, PC (technology), compliance, leadership, written and verbal communication skills

 

Member Service Representative - Full-Time and Part-Time positions available at our Twin Ports branches

Superior Choice Credit Union is in search of motivated individuals who would like to start their financial industry career. We have several Member Service Representative (teller) positions available at our Twin Ports branches. Full-time and part-time positions are available. Sign-on bonuses are available for Member Service Representatives!

Role:

We are looking for an enthusiastic and talented individual to provide exceptional customer service and find solutions for credit union members by offering appropriate products and services. Must have prior cash handling experience, accurate typing and 10-key skills. The ability to disburse cash or check savings withdrawals and receive/processes certificates of deposit.

Required Knowledge and Skills:

  • A high school diploma or equivalent
  • Six months of customer experience and/or cash handling experience
  • Competent skills in computer use, math, written and oral communications, interpersonal and organizational
  • Excellent multi-tasking abilities
  • A strong attention to detail

 

Mortgage Servicer - Tower Avenue Branch

Role:

To service real estate loans after the closing process. To process loan sales to the secondary market.

Essential Functions and Responsibilities:

  • Processes the loan sales to Freddie Mac and WHEDA within delivery timeline. Completes daily and monthly Freddie Mac duties as required. Process Freddie Mac Quality Control files as requested.
  • Works with State National to ensure proper coverage of insurance on loans. Pays taxes and insurance for escrow accounts. Analyze escrow accounts and sends out information to members.
  • Responsible for loan files once they have been closed. Ensures satisfactions and other miscellaneous documentation is received to clear the title and orders the final title policy. Services the loan file to include construction draws and statements, insurance claims, variable rate changes and paid loan files.
  • Prepares the files for the HMDA report quarterly and submits the report annually.
  • Performs other related duties as assigned.

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Must have good communication skills. Ten key calculator, typewriter and keyboard skills.
  • Ability to operate a variety of computer programs.

 

Credit Analyst - Commercial Department, Tower Avenue Branch

Role:

To analyze credit and financial information and assist in preparation of credit presentations and aid lenders with credit requests.

Essential Functions & Responsibilities:

  • Conduct analysis of financial information of business members.
  • Perform initial credit analysis to determine if member's credit request satisfies policies and procedural guidelines and aid in or prepare credit presentations.
  • Monitors and assesses collateral positions, valuations, and inspections; ensures compliance with loan covenants and loan documents; and assists Lenders with problem loan administration.
  • Provides and maintains reporting requirements on Credit Union members' credit obligations and compiles or requests data from members.
  • Provides computer support, including data entry, in the maintenance of the analytical systems and assists in special assignments.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Accurately collect, analyze, and interpret credit bureau and financial data.
  • Monitor all credit activity including processing adjustable rate changes, maintaining amortization factors, and preparing correspondence notifications
  • Maintain and provide reporting requirements on credit union members' credit obligations.
  • Communicate clearly and concisely all applicable credit union policies and procedures to employees as required.
  • Provide informed, professional, accurate service and support to all members and associates.
  • Develop and maintain knowledge and ability to understand and evaluate financial and quantitative concepts and data.

Knowledge and Skills:

  • Experience: Two years to five years of similar or related experience.
  • Education: A college degree.

 

Member Consultant - Administrative Office (Superior)

Role:

To assist members and potential members with their telephone requests; explains services, responds to problems and originates loan requests within established limits.

Essential Functions & Responsibilities:

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve.
  • Originates loan requests within established limits.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on computer system.
  • Makes outbound member service calls to solicit business.
  • Performs other related duties as assigned.

Knowledge and Skills:

  • Experience: One to three years of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.

 

Financial Specialist - Tower Avenue Branch (two positions available)

Superior Choice Credit Union is in search of a career-motivated individual with a passion for customer service to work as a Financial Specialist at our busy Tower Avenue branch in Superior. Two positions are available.

Role:

The primary function of the Financial Specialist is to meet with members to help them establish their long and short term financial goals. They will provide members with great product knowledge and service so each member receives the best outcome to improve their financial well-being to include assisting, developing, and disbursement of member loan requests in a timely manner. A Financial Specialist must have great listening, communication, and customer service skills to present the best product to the member.

Essential Functions and Responsibilities:

  • Develop, assist, and review credit request to determine if applicant, collateral, and lien conditions meet credit union policies. Approves, rejects, or requests additional information on loan application to meet credit union policies
  • Promote and make qualified referrals on credit union products and services while building superior account relationships
  • Assist members in opening a variety of depository accounts in accordance to credit union policies
  • Complete all required documents and reports as required to meet credit union standards and compliance
  • Assist other Financial Specialists within the credit union in the review of loans
  • Performs other job-related duties as assigned

Knowledge and Skills:

  • Experience: One to three years of similar or related experience; experience working in a business setting
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Employee must be comfortable working at community events and meeting with the public as a positive, energetic representative of SCCU and its products and services.
  • Other skills: Demonstrate ability to communicate effectively in person, on phone or written format. Possess proven sales skills and be goal oriented. Possess good analytical and keyboarding skills. Demonstrate ability to operate a variety of personal computer programs.

 

Assistant Area Branch Manager - Gilman Branch

Role:

To direct the operations of multiple remote Credit Union facilities, under advisement from the Area Branch Manager, ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

  • Directs, develops, motivates, assists in hiring and disciplining branch personnel; administers performance evaluations and recommends appropriate personnel actions.
  • Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
  • Represents the branch as appropriate in its relationships with members, suppliers, other financial institutions, and the community at-large.
  • Maintains communications with main office; prepares and submits activity reports; attends scheduled management meetings.
  • Monitors all branch activities to insure compliance with established credit union policies and procedures.
  • Performs other related duties as assigned.

Performance Measurements:

  • To maintain a well-trained, cohesive and productive staff that is capable of meeting the organization's future growth plans.
  • To meet or exceed annual budgeted operating plan for the branch.
  • To maintain/improve the financial stability of the branch.
  • To meet or exceed the branch growth plan.
  • To keep management informed regarding key operating issues affecting the branch.
  • To input observation into Performease and give feedback of the same to direct reports no less than 10 business day following each quarter.
  • Participate in the general management of the organization as a member of the management team.
  • Must have in-depth understanding of and ability to interpret regulations affecting deposit/loan/accounting programs within the credit union.

Knowledge and Skills:

  • Experience: Three years to five years of similar or related experience.
  • Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Other Skills: Demonstrate ability to communicate effectively in person, on phone or written format. Be goal oriented/possess proven sales skills. Possess good analytical skills. Possess good keyboarding skills. Demonstrate ability to operate a variety of personal computer programs.

 

 


Application Instructions

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic work force that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please fill out an application here or at any of our locations. You can e-mail your application and resume to [email protected] or fax it to us at (715) 395-0118.


Compensation and Benefits

SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K and PTO.

 

Superior Choice Credit Union is an equal opportunity employer and makes employment decision on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.