We're always looking to add talented and motivated people to our Superior Choice Team!

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic work force that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please apply to the contact info below.

Please fill out an application here or at any of our locations. You can e-mail your application and resume to: [email protected] or fax it to us at (715) 395-0048.

We are currently hiring the following positions:

Thank you for your interest in employment at Superior Choice Credit Union. SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K and PTO.

Superior Choice Credit Union is an equal opportunity employer and makes employment decision on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.

 

Call Center Manager

To ensure members and potential members receive fast, courteous, and accurate service on the telephone; explains services, sets up new accounts, responds to problems, and directs members' telephone calls to the appropriate area; assists and trains other telephone center representatives.

Essential Functions & Responsibilities

  • Assists members and employees with telephone calls, answers questions about products and services; resolves problems within their authority; refers problems that are beyond their authority to the next level supervisor with their recommendations. 
  • Schedules, trains, and monitors the work of Call Center Representatives; evaluates, reviews, and recommends to management salary adjustments or disciplinary action. 
  • Identifies cross-sell opportunities and sells these services to members. 
  • Identifies and takes action to improve the department's operating methods and procedures.
  • Ensures member account information correctly entered on computer system and all paper documentation properly recorded. 
  • Performs other job related duties as assigned. 

Performance Measures

  1. Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
  2. Monitor operator response to customers to identify training, coaching, development, or corrective action.
  3. Proactively promote cross sales culture within the department, both by example and training employees to identify the opportunities ensuring direct reports achieve XX% of their individual goals.
  4. Provide informed, prompt, professional and accurate service and support to all members and associates. 
  5. Ensure the department processes member transactions with zero unresolved errors.
  6. Develop and maintain knowledge of new policies and procedures to ensure compliance with all applicable regulations.
  7. Note observations of employee performance. Give and receive feedback from employee on the same no later than XX working days following each quarter, completing performance reviews within the prescribed timeframe. 

Knowledge, Skills and Abilities

Experience

Two years to five years of similar or related experience.

Education

  1. A two year college degree or 
  2. Completion of a specialized course of study at a business or trade school or
  3. Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating of influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills

Good communication and key board skills. 


Member Consultant

Role

To assist members and potential members with their telephone requests; explains services, responds to problems and originates loan requests within established limits.

Essential Functions & Responsibilities

  • Assists members and employees with telephone requests, answers questions about products and services and resolves problems that are within their authority to resolve. Originates loan requests within established limits.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on computer system.
  • Makes outbound member service calls to solicit business.
  • Performs other job related duties as assigned.

Performance Measures

  • To provide accurate, courteous, friendly timely, and professional phone service to all members and potential members. Answering telephone immediately and responding to voice mail messages as soon as possible.
  • To receive a minimum of 50 calls daily and effectively troubleshoots or directs the call.
  • To process member transactions with zero errors.
  • To maintain a professional appearance and atmosphere for the department.
  • To successfully recommend 25 new products or services to members on a weekly basis.
  • To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations.

Knowledge, Skills and Abilities

Experience

Six months to two years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating of influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills

Good listening and telephone skills; able to operate a 10 key calculator, typewriter, and computer keyboard, able to make decisions with minimum information.


Financial Services Representative

This position's primary role is to improve efficiency and productivity for the existing Financial Advisor within the credit union. The Financial Services Representative will be responsible for providing an exceptional customer service experience and assist all members by providing quick response time to questions and concerns. Review all submitted paperwork for accuracy and completeness before submission. Establish and maintain member files to meet compliance requirements. Set up brokerage accounts and monitor trade functions for accuracy. This position is a support role to assist in providing member services and does not require a registered representative designation, but experience in the financial industry is a plus. College degree preferred. Monday-Friday 830a to 500p.

Requirements

  • Excellent communication skills both written and verbal
  • Strong organizational, time management and follow through skills
  • Self motivated and goal-oriented
  • Excellent computer skills
  • Ability to multi-task and work independently
  • Perform duties under frequent time pressures