At this time, Superior Choice Credit Union is holding in-person interviews. However, due to COVID-19, masks are required in all SCCU branches/buildings and all individuals must practice social distancing. Thank you for your cooperation! 

Current Openings

MEMBER SERVICE REPRESENTATIVE

Part-Time: Tower Avenue, Shoreline, Mellen & Ashland

Role: To assist members and potential members with their Credit Union needs; explains products/services, performs maintenance on member accounts, responds to problems, and directs members to the appropriate people. Maintains current knowledge of all credit union products and services. 

Essential Functions & Responsibilities:

  • Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders to members; transfers amounts from member accounts as directed.
  • Actively cross-sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • Assists members with any problems with existing accounts. Performs accurate file maintenance of member account information and processes other requests as needed.
  • Post transactions to member accounts and maintain member records.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Actively cross-sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • To have no more than three unresolved monetary variances of $25.00 or more and/or a single monetary variance of $50.00 or more and/or three or more monetary variances per week regardless of amount, for several consecutive weeks.
  • To assist members waiting in the lobby within five minutes but acknowledge their presence as soon as possible.
  • To provide friendly, professional, personal service to all members.

Knowledge and Skills:

  • Experience: One month to twelve months of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Ten key calculators and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

UNIVERSAL MEMBER SERVICE REPRESENTATIVE

Full-time: Shoreline Branch (Superior, WI)

Role: To be responsible for building, maintaining, and deepening relationships with consumer and business customers by providing exceptional customer service and recommending appropriate member solutions. This includes but not limited to, processing transactions, placing members in the appropriate account products, cross-selling other credit union services, and referring customers to other departments as appropriate.  

Essential Functions & Responsibilities:

  • Accept and accurately process a variety of financial transactions for members, including typical consumer and business transactions i.e., cashing checks and processing checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop member relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing member/prospect relationships, i.e., new accounts and products that properly fit the need of the consumer or business member.
  • Review and maintain knowledge of products, fees, and policies and stay current on offerings for product suggestions for consumer and small business lines of banking. Open and process moderate to complex consumer and simple small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow. Listen to the member's financial needs and cross-sell other credit union services and refer members to other departments as appropriate, to support the member's financial growth.
  • Accept and accurately process all financial transactions. Maintain responsibility for cash drawer and follows proper balancing procedures.
  • Demonstrate compliance with all credit union regulations that apply to your position, and keep up to date on regulation changes. 
  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation E, Bank Security, and other regulation that apply to your position.
  • Performs other related duties as assigned.

Performance Measurements:

  • Meet individual sales goals as identified in the performance plan.
  • Effectively promote and sell debt protection to members and maintain an average penetration rate of 30% of dollars protected.
  • Possess thorough knowledge of Credit Union products and ensure compliance with Credit Union's policies and procedures, bylaws, and appropriate regulations.
  • Demonstrate the ability to perform transactions.
  • Balance cash drawer within tolerance limits (with no variances).

Knowledge and Skills:

  • Experience: One to three years of similar or related experience. Previous banking and/or demonstrated sales experience. Ability to maintain and balance a cash drawer. Knowledge of credit union operating procedures, practices, and policies. Consumer lending origination experience is preferred.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 
  • Other Skills: Demonstrate the ability to communicate effectively in person, on the phone, or in written format. Be goal-oriented/possess proven sales skills. Possess good analytical skills. Possess good analytical skills. Possess good keyboarding skills. Demonstrate the ability to operate a variety of personal computer programs. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

MEMBER CONSULTANT

Full-Time: Superior, WI - Administrative Office

Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and originates loan requests within established limits.

Essential Functions & Responsibilities:

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Originates loan requests within established limits.

  • Identifies cross-sell opportunities and cross-sells services to members.

  • Maintains member account information on the computer system.

  • Makes outbound member service calls to solicit business.

  • Performs other related duties as assigned.

Performance Measurements:

  • To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members. Answering the telephone immediately and responding to voice mail messages as soon as possible.

  • To receive a minimum of 50 calls daily and effectively troubleshoots or directs the call.

  • To process member transactions with zero errors.

  • To maintain a professional appearance and atmosphere for the department.

  • To successfully recommend 25 new products or services to members on a weekly basis.

  • To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations.

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience.

  • A high school education or GED.

  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships or soliciting cooperation.

  • Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

ADMINISTRATIVE ASSISTANT

Part-Time: Superior, WI - Administrative Office

Role: To provide administrative support to staff, enabling them to focus on core responsibilities of their jobs.

Essential Functions & Responsibilities:

  • Provides confidential administrative support to members of management and staff. Composes letters and memoranda from dictation, verbal direction, written documents, and files; edits written communications from word processing documents. Coordinates meetings and makes travel and lodging arrangements.

  • Screens incoming mail, publications, and other correspondence.

  • Provides courier service to Twin Ports branches on a scheduled basis and delivers mail/packages to necessary locations as needed.

  • Collects and prepares information for use in discussions and meetings.

  • Prepares or assists in the preparation of assigned reports.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Provide informed professional assistance to others in the organization as requested.

  • Effectively communicate with employees, applicants, and others in person, by phone, by letter, and by email.

  • Maintain accurate employee information to document personnel actions and provide information for all human resource functions.

  • Promptly process all documents and reports with accuracy and in a timely manner.

  • Conduct all processes within the Human Resource Department with complete confidentiality at all times.

Knowledge and Skills:

  • Experience: Three to five years of similar or related experience.

  • A high school education or GED.

  • Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

  • Other Skills: Excellent organizational and editing skills; typing skills at or above the 50 percentile in speed and 90th percentile inaccuracy; proficient with spreadsheets; shorthand a plus.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

MARKETING DIRECTOR

Full-Time: Superior, WI - Administrative Office

Role: Develop and conduct marketing activities to promote services and expand member use within the markets served; plan, direct and coordinate the efforts of marketing and sales toward the accomplishment of organizational objectives; supply advice and support to various departments within the organization. Coordinate special events, community involvement, and work with organizations to promote our brand. Utilize the MCIF to assist decisions for marketing and corporate growth efforts.

Essential Functions & Responsibilities:

  • Directs advertising and sales promotions. Develops advertising programs, newsletters, statement inserts, and other materials as needed. Works to strategically target market individuals for membership at the credit union through the use of the MCIF.

  • Conducts market research, tracks product activity promotion results, and analyzes data produced from the core to better market products and services.

  • Annually works to coordinate the marketing plan to align with the credit union budget. Ensures that the department objectives and plans are in agreement with the strategic plan and are a driver for its success.

  • Champions the SCCU Financial Advisors program. Works with leadership from CUNA to help the Advisor program perform at a top-level.

  • Coordinates special events; monitors planning, schedules, and implementation as required for the proper execution of each event. Coordinates the annual meeting, including the production of reports, facilities, and meeting logistics.

Performance Measurements:

  • To provide direction and recommendations to management, based on current research data, regarding market strategies and direction the Credit Union should take.

  • To meet the credit union's growth objective. (ie. membership, member deposit, and member loans).

  • To provide informed, prompt, professional, and accurate service and support to all members and associates. To update and follow the Marketing Policy.

  • To work with the management team in supporting public relations, business, and community involvement efforts and deliver planned results within the PR/Community relations budget.

  • To ensure marketing efforts are compliant and deliver planned results accurately, timely, and within budget. 

Knowledge and Skills:

  • Experience: Three to five years of similar or related experience.

  • Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

  • Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

COMMERCIAL LOAN PROCESSOR

Full-Time: Superior, WI - Tower Avenue Branch

Role: To promote and grow business member relationships and process and administer commercial loans.

Essential Functions & Responsibilities:

  • Sets up relevant files and maintains existing files within the department. Track and monitor data related to loan files.
  • Processes and maintains loan records. Files loan documents with the appropriate agencies.
  • Assist with or prepare loan documents and loan files for closing.
  • Assists with set up and disbursements of new and existing loans.
  • Provides backup and support to Commercial Loan Coordinator and Commercial Loan Officers.
  • Obtains credit information and verifies loan collateral value and reviews appraisals.
  • Performs other job-related duties as assigned. 

Performance Measurements:

  • To develop and improve individual knowledge and skill of loan standards and governmental regulations.
  • To produce loan documents, reports, and loan tracking in a timely fashion, with zero unresolved errors. 
  • To maintain a professional work environment and businesslike appearance.
  • To keep management informed of any key operating problems.
  • To troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner. 
  • To ensure the accuracy of loan files. 

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience. 
  • Education: A high school education or GED.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.


Application Instructions

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic workforce that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please fill out an application here or at any of our locations. You can e-mail your application and resume to [email protected] or fax it to us at (715) 395-0118.


Compensation and Benefits

SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K, and PTO.

 

Superior Choice Credit Union is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful.