Due to COVID-19, at this time, Superior Choice Credit Union is not holding any in-person interviews. However, we will continue to review resumes and conduct over the phone interviews until further notice. Thank you for your cooperation! 

Current Openings

 

MEMBER SERVICE REPRESENTATIVE

Part-Time: Shoreline, Denfeld, and Tower Avenue Branches
Full-Time: Tower Avenue Branch

Role: To assist members and potential members with their Credit Union needs; explains products/services, performs maintenance on member accounts, responds to problems, and directs members to the appropriate people. Maintains current knowledge of all credit union products and services. A sign-on bonus is available!

Essential Functions & Responsibilities:

  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders to members; transfers amounts from member accounts as directed.
  • Actively cross-sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • Assists members with any problems with existing accounts. Performs accurate file maintenance of member account information and processes other requests as needed.
  • Post transactions to member accounts and maintain member records.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Actively cross-sells and provides product and service guidelines to members. Identifies additional products and services to meet member’s needs. Establishes SCCU as our member’s PFI (primary financial institution). Refers members to specialized departments as appropriate.
  • To have no more than three unresolved monetary variances of $25.00 or more and/or a single monetary variance of $50.00 or more and/or three or more monetary variances per week regardless of amount, for several consecutive weeks.
  • To assist members waiting in the lobby within five minutes but acknowledge their presence as soon as possible.
  • To provide friendly, professional, personal service to all members.

Knowledge and Skills:

  • Experience: One month to twelve months of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
  • Other Skills: Ten key calculators and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

COMMERCIAL LOAN PROCESSOR

Full-Time: Tower Avenue Branch

Role: To promote and grow business member relationships and process and administer commercial loans.

Essential Functions & Responsibilities:

  • Sets up relevant files and maintains existing files within the department. Track and monitor data related to loan files.
  • Processes and maintains loan records. Files loan documents with the appropriate agencies.
  • Assist with or prepare loan documents and loan files for closing.
  • Assists with set up and disbursements of new and existing loans.
  • Provides back up and support to Commercial Loan Coordinator and Commercial Loan Officers.
  • Obtains credit information and verifies loan collateral value and reviews appraisals.
  • Performs other job-related duties as assigned. 

Performance Measurements:

  • To develop and improve individual knowledge and skill of loan standards and governmental regulations.
  • To produce loan documents, reports, and loan tracking in a timely fashion, with zero unresolved errors. 
  • To maintain a professional work environment and businesslike appearance.
  • To keep management informed of any key operating problems.
  • To troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner. 
  • To ensure the accuracy of loan files. 

Knowledge and Skills:

  • Experience: One year to three years of similar or related experience. 
  • Education: A high school education or GED.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

AREA BRANCH MANAGER

Full-Time: Minnesota Branches (Hermantown & Denfeld)

Role: To direct the operations of multiple, remote Credit Union facilities, ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

  • Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
  • Monitors branch operating results relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions.
  • Represents the branch as appropriate in its relationships with members, suppliers, other financial institutions, and the community-at-large.
  • Maintains communications with leadership; prepares and submits activity reports; monitors branch activities to ensure compliance with policies and procedures; attends scheduled management meetings.
  • Performs other job-related duties as assigned. 

Performance Measurements:

  • To maintain a well-trained, cohesive, and productive staff that is capable of meeting the organization's future growth plans.
  • To meet or exceed annual budgeted operating plans for the branch.
  • To maintain/improve the financial stability of the branch.
  • To meet or exceed the branch growth plan.
  • To keep management informed regarding key operating issues affecting the branch.
  • To input observation into performance and give feedback of the same to direct reports no less than 10 business days following each quarter.
  • Participate in the general management of the organization as a member of the management team.
  • Must have an in-depth understanding of and ability to interpret regulations affecting deposit/loan/accounting programs within the credit union.

Knowledge and Skills:

  • Experience: Three to five years of similar or related experience. 
  • Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
  • Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
  • Other Skills: Demonstrate the ability to communicate effectively in person, on the phone, or in written format.
    Be goal-oriented/possess proven sales skills.
    Possess good analytical skills.
    Possess good keyboarding skills.
    Demonstrate the ability to operate a variety of personal computer programs.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

MEMBER CONSULTANT

Full-Time: Administrative Office (Superior, WI)

Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and originates loan requests within established limits.

Essential Functions & Responsibilities:

  • Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Originates loan requests within established limits.
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Maintains member account information on a computer system.
  • Makes outbound member service calls to solicit business.
  • Performs other related duties as assigned. 

Performance Measurements:

  • To provide accurate, courteous, friendly, timely, and professional phone service to all members and potential members. Answering the telephone immediately and responding to voice mail messages as soon as possible.
  • To receive a minimum of 50 calls daily and effectively troubleshoots or directs the call.
  • To process member transactions with zero errors.
  • To maintain a professional appearance and atmosphere for the department.
  • To successfully recommend 25 new products or services to members on a weekly basis.
  • To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations.

Knowledge and Skills:

  • Experience: One to three years of similar or related experience. 
  • Education: A high school education or GED.
  • Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Other Skills: Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.

 

CONSUMER LOAN UNDERWRITER

Full-Time: Tower Avenue Branch

Role: To underwrite all types of indirect loan applications; provide backup underwriting to consumer loans following credit union standards.

Essential Functions & Responsibilities:

  • Reviews and evaluates information on credit documents to determine if applicant, collateral, and lien conditions meet credit union policies. Approves or rejects loan application or requests additional information.
  • Searches for opportunities to approve additional loan products and communicates possibilities to Financial Specialists. Document cross-selling efforts.
  • Monitors all applications in the processing pipeline, give directions to departmental staff, ensure all applications are finalized with approved time tables
  • Performs other related duties as assigned. 

Performance Measurements:

  • To ensure Credit Union and HUD standards are met at all times ensuring accuracy on all documents with zero errors; maintain a good working knowledge of Credit Union and HUD policies through continued research.
  • Achieve pre-determined underwriting goals.
  • To acknowledge receipt of a loan application within five minutes of receipt of application. Once all requested information needed for approval is received, to give an approval or denial as soon as possible, typically within 5 minutes of receipt of requested information.
  • Seeks to increase loan volume by mining the credit bureau and cross-selling other credit union products.
  • To maintain a professional, courteous, and friendly atmosphere for members and co-workers.

Knowledge and Skills:

  • Experience: Three to five years of similar or related experience. 
  • Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
  • Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
  • Other Skills: Demonstrates the ability to communicate effectively in person, on the phone, or in written format. Be goal-oriented and proven ability to motivate others. Possess good analytical skills. Possess good keyboarding skills. Demonstrate the ability to operate a variety of personal computer programs. Must be able to work and travel independently and use general office equipment. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and stoop; kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working conditions. The noise level in the work environment is quiet to moderate.


Application Instructions

Our primary objective is to provide our members with the best service possible. This begins with an enthusiastic workforce that is knowledgeable and friendly. If you would like to be part of the exciting things happening at Superior Choice Credit Union, please fill out an application here or at any of our locations. You can e-mail your application and resume to [email protected] or fax it to us at (715) 395-0118.


Compensation and Benefits

SCCU offers a competitive compensation and benefits package including medical, dental, vision, long term disability, life insurance, 401K, and PTO.

 

Superior Choice Credit Union is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.